Terms & Conditions

Payment terms

Commitment fee
Upon signing a contract, the client(s) will pay 5% commitment fee of the total cost of the service to be provided.

Deposit payment
50% deposit should be paid 45 days prior to the arrival of the client(s).
The balance of 45% should be paid at least seven (7) days prior to the client’s arrival.
If payment is not made within the specified timescales, the booking will be considered as null and void because no prior commitment would have been made. The cancellation charges indicated below will then be executed.

 

Cancellation

a. Cancellation by the customer:
Should you need to cancel your booking, please notify us immediately in writing.
Summary of charges when cancellation is made by you:

More than 21 days Normally no charge
21 days or less and more than 7 days You forfeit 40% of your deposit
7 days or less You forfeit 50% of your deposit

b. Cancellation by Expertravel & Tours:
Although it rarely happens and we shall do our utmost to avoid doing so, we reserve the right to cancel tours and other arrangements. When your tour is cancelled (other than due to your default in payment) we will offer you the choice of an alternative tour (paying or receiving a refund in respect of any price difference) or receiving a full and immediate refund of all monies paid.
Where necessary, compensation will be paid in accordance to the scale set out below except when we are forced to cancel as a result of unusual and unforeseeable circumstance beyond our control, the consequence of which we could not have avoided including but not imited to circumstances where the performance of our contract with you is prevented or affected by reason of war, threat of war, riot, civil strife, adverse weather conditions, act of God and similar events beyond our control such as “force majeure”.

Alterations to tours
You will be notified about any alteration to the arrangements presented on this website not later than 15 days prior to arrival. We reserve the right to change any route or arrangements should conditions so necessitate, to offer substitutes of equal value, or to cancel the operation of any scheduled tour. We also reserve the right to decline to accept or retain any person as a member of any tour at any time, in which event an equitable amount will be refunded.

Accommodation
As much as possible, we book rooms with private baths or showers throughout on the basis of two persons sharing a double room. Single rooms are available at supplementary cost.

Transportation
Minibuses, four-wheel drive vehicles or coaches will be provided according to the route and number of participants.

Special requests
Any special requests (e.g. for single room or particular diet), must be notified in writing when the booking is made. Whilst we will endeavour to meet such requests they cannot be guaranteed and any failure to comply will not be a breach of contract.